marketing management is the analysis, planning , implementation and control of programmes designed to create, build, and maintain beneficial exchanges with target buyers for the purpose of achieving organisational objectives- Philip Kotler
FEATURES OF MARKETING
1. goal oriented process
2. Deals with products, distribution, promotion and pricing
3.focus on goods,services, and ideas
4. Delivering value to the customer
5. Surrounded by needs
6. Intended to satisfy and delight customers
7. Process of exchange
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