project report

“A STUDY OF EMPLOYEE SATISFACTION WITH SPECIAL REFERENCE TO

TIP TOP FURNITURE.PVT.LTD KOTTAKKAL”

A PROJECT REPORT

SUBMITTED BY

AS A PART OF PARTIAL FULLFILLMENT OF THE AWARD THE DEGREE

BACHELOR OF BUSINESS ADMINISTRATION

(CALICUT UNIVERSITY)

DEPARTEMENT OF COMMERCE AND MANAGEMENT STUDIES

2007-2010

TIP TOP FURNITURE.PVT.LTD. KOTTAKKAL

DECLARATION

I Hussain here state that this project report entitled “A STUDY OF EMPLOYEE SATISFACTION WITH SPECIAL REFERANCE TO TIP TOP FURNITURE.PVT.LTD.KOTTAKAL” is an authentic and original work done by my self, under guidance of faculty member Mr. Shamsudheen.P.T in partial fulfilment of the requirement for the award of the degree Bachelor of Business Administration, university of Calicut. I further declare that, this project report or any part there has not been submitted for the award of degree, diploma, title or any other recognition before.

Date:

Place: Hussain.A

Acknowledgment

This study not have been complete without acknowledging my sincere appreciation to all those who helped me morally, socially and in kind to bring out this project report

I have special sincerity, and indebtedness to the following resource persons.

• Mr. Aboobackar, principal of our MAJLIS ARTS AND SCIENCE COLLEGE .Puramannur.
• Mr. Shamsudheen.P.T, my guide and head of the department of commerce and management studies.
• I express a heartfelt appreciation to directors of TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL, for give an opportunity to do my project in your esteemed organization.
• I express sincere affection to all employees in TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL, especially for Mr. Safar, from project management department.
• I express a deepest admiration to all rest of my teachers, for their unflinching pieces of advice through out of course programmed.
• My profound affection to all my dear friends without whom the academic environment was doomed.

Above all I am grateful to the almighty God for his blessing to all, and an extraordinary grateful are also to my loving parents and my family members.

Place:

Date: Hussain.A

TABLES

1. Table on working condition.
2. Table on working area facilities.
3. Table on supervision.
4. Table on work allotment.
5. Table on leisure time.
6. Table on compensation system.
7. Table on incentive policy.
8. Table on bonus and allowances.
9. Table on salary extent.
10. Table on basis on salary.
11. Table on promotion system.
12. Table on level of accidents.
13. Table on safety measures.
14. Table on insurance policy.
15. Table on safety officer.
16. Table on training facilities.
17. Table on training method.
18. Table on quality of training.
19. Table on developmental programs.
20. Table on disciplinary actions.
21. Table of other facilities.

charts

1. Chart on working condition.
2. Chart on working area facilities.
3. Chart on supervision.
4. Chart on work allotment.
5. Chart on leisure time.
6. Chart on compensation system.
7. Chart on incentive policy.
8. Chart on bonus and allowances.
9. Chart on salary extent.
10. Chart on basis on salary.
11. Chart on promotion system.
12. Chart on level of accidents.
13. Chart on safety measures.
14. Chart on insurance policy.
15. Chart on safety officer.
16. Chart on training facilities.
17. Chart on training method.
18. Chart on quality of training.
19. Chart on developmental programs.
20. Chart on disciplinary actions.

Contents

CHAPTER	CONTENTS	PAGE NO:
1	Introduction to study	10-14
2	Company profile	16-24
3	Research methodology	25
4	Review of literature	27-33
5	Data analysis and interpretation	36-60
6	Findings and Suggestions	62,63
7	Conclusion	64
8	Appendix	66-68
TOTAL PAGES		68

CHAPTER 1

INTRODUCTION

TO STUDY

INTRODUCTION YO STUDY

This project is on the subject of employee satisfaction of TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL, this project is the research work that is being done by me in order to evaluate employee satisfaction, and the activities to be under taken to boost up, the satisfaction.

There are approximately 500 employees in TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL. For the purpose of project I conducted a research on 100 selective employees in organisation. For whom a planned questionnaire is being prepared. I conducted a comprehensive study on selected employees, on the basis of motivational factors, which influence the each employee. Each employee responded according to their needs and wants. This project was an excellent experience according to me and such employees in organisation. For this mission I selected employees from organisation according to age, sex, educational level, occupational level. On that basis I collected responses from such employees and, rehabilitated those responses in to the paper by tables, graphs and charts. Graphs and charts help to understand the facts in extremely easily way. Through this project I understood, that employee satisfaction is very important one to every organisation. The employee satisfaction level directly effect the productivity, turn over, absenteeism and organisational atmosphere. So the employee satisfaction will affect the success and failure of an organisation.

All of the employees in organisation were very much co-operated with the project, in direct to my work. This project shows the genuine observation of the employees as regards, the satisfaction they achieve.

OBJECTIVES OF THE STUDY

Primary objectives

1. The study of employee satisfaction level, in the organisation
2. To measure the general attitude of employees towards the job and organisation.
3. To suggest customs of solving the problems with associated to employees

Secondary objectives

1. To measure the various working area amenities in the organisation.
2. To identify the employee and employer relationship in the organisation.
3. To know about pay and promotional system in concern.
4. To assess employee relation in the organisation.

SCOPE OF THE STUDY

• Help to, assess the motivators and satisfiers are in current functioning condition.
• Help to know the health and safety measures to employees, are kept by organisation from work place.
• Help to know the employees personal needs are fulfilled in job situation.

STATEMENT OF PROBLEM

TIP TOP FURNITURE.PVT.LTD is most proud full business organisation in Kerala. Their management determine to give more facilities to their employees according to satisfactory level of employees. For that purpose I conducted a research for underlining the needs of employees, through asses of employees. This project will help to know the attitude of employees towards management.

LIMTATIONS OF STUDY

1. In a big organisation they have their own duties very much so there have some difficulties to spend more time.
2. Difficult to collect information.
3. The organisation rule and regulations most be control or effect the study also.
4. The period of study is too low to complete the study.
5. The sources of data are low.
6. Difficult to collect secret details.

LAYOUT OF THE PROJECT

1. The first chapter discuss about the introduction to study, objectives of study, scope of study, statement of problem, limitations of study, and layout of the project.
2. The second chapter discuss about industry profile, company profile,
   company review and product profile
3. The third chapter discuss research methodology used for project.
4. The forth chapter discuss review of literature related to project.
5. The fifth chapter discuss about the data analysis of project that
   contains tables, graphs, and interpretation.
6. The last and sixth chapter contains finding of project, suggestions,
   conclusion and bibliography.

CHAPTER 2

INTRODUCTION

TO COMPANY

INDUSTRY PROFILE

When the man was started their existence in this earth, earlier than that the trees and plants had in the earth. Wood and furniture is significant one thing to human life, in the every phase.

The, furnishings industry is a very cut-throat and modernising segment in the all over the world. The major reason for, the victory of Italian furniture industries are quality of raw materials. There is no more currency revaluation. A comparative high labour cost and still ranking no one in the world, of the furniture industry. Furniture companies must
look towards the important and potentially grant Indian consumer market.

The Chinese furniture industry is too better to comparing other western region. Focus on Beijing, Shanghais, Guangzhou, and Shenzhen. China: great vitality in the furniture sector.

FURNITURE INDUSTRY IN VARIOUS REGIONS

1. German furniture: production recover will be harmonious with domestic consumption, and export furniture the chains and five purchasing groups, control 50% of the market they have great influence.

2. European Union: Italy, France, Germany, and Denmark
   are the leading, exporting countries in the furniture industry.

3. United States: the upholstery furniture, industry in US is fast
   growing one and an important business sector.

4. Turkey: Turkish furnishing industry, is one of the fast growing
   and, potential for modernisation.

5. Brazil: in the developing countries, the furniture, industry is a
   part of investment sector.

6. Mexico: México were important furniture exporting country, but
   now it were slow down.

7. Russia: Russia also one of the slow running furniture industry
   in modern period.

8. New Zealand: forestry resources, and expected development is
   future, to this sector.

9. Office furniture, distribution in Europe is through direct
   sales and specialist dealers. They are two major distribution channels.

10. Egypt: local supply is oriented towards, satisfying domestic
    demand. Only three percentage of production is exported.

INDIAN FURNITURE INDUSTRY

India is populated country so that, use of furniture
equipments is very higher. The furniture industry in India has started a tremendous growing in the vast manner. Furniture is being necessity its need have risen to a large extent. Furniture industries have grown in the state of Delhi, Mumbai, Kerala, UP and Tamilnadu. The furniture industry in India is very rush and competitive one.

Furniture industry in India seeks more export trading. The
imported woods are used by most of the Indian companies. Rose wood, teak wood, mahogany, are some Indian woods are used for furniture industry. Malaysian rose wood and African paddock also available in the Indian industry

Since the furnishing industry in India at the threshold of big
boom in the next three years, so some set up collaborations with
Indian companies will happen. For example, Gautier (France) with Birla group of India in Chennai; Château d’ AX (Italy) in joint venture with ace seating. Private. limited. in New Delhi.

MARKET SIZE OF INDIAN FURNITURE INDUSTRY

India’s total residents is near 1000 million people, of whom about, 80 million exist in metropolitan cities: Calcutta, Mumbai, New Delhi, Chennai, Hyderabad, Bangalore, Ahemedabad, and Pune. There are approximately 40 million consumers, in the upper middle class and upper class.

At the moment, the Indian market volume of furnishings is about US$ 2 billion, in addition to round about 85% of entirety sales are completed by local, tidy, work shops owned by carpenters. There are merely the minority companies which in the ground of industrialized of furniture in branded style. In view of the fact that the furniture in India is still soon as no name product and consumers do not articulate any brand predilection. There is a fantastic, sale prospective for leading companies.

According to Infinitum management services, the house hold segment absorbs, 65% of the major local manufacturing companies are to be found more in the office furniture segment rather than in home furniture. Wood working, machine mainly came from Germany, Italy, and Spain.

PERFACE TO

TIP TOP FURNITURE.PVT.LTD. KOTTAKKAL

In the history of Indian and Kerala furniture industry the name TIP TOP FURNITURE.PVT.LTD, is a vital one. TIP TOP FURNITURE.PVT.LTD is the most personalized furniture industry in Kerala. The major market of furniture industry in Kerala is handled buy TIP TOP FURNITURE.PVT.LTD.

TIP TOP FURNITURE.PVT.LTD has grown to be, milestone in the history of Kerala and Kottakkal. An organisation which had been instrumental in projecting, the name of Kottakkal to the face furniture business of the world is first time. In the ground of furnishings industry the name TIP TOP FURNITURE, is as a substitute for majestic and excellence, to one side from its sacrosanct, incomparability in the
field of Ayurveda medical science. TIP TOP FURNITURE is largely expertises in the field of handy crafting in the equipment. TIP TOP FURNITURE is principally, exporting their products in to provincial countries, and Arabian countries. TIP TOP FURNITURE is imperial name in the Gulf countries also.

TIP TOP FURNITURE.PVT.LTD is a golden spike in the crown of the nation as it is a principal of its brand in Asia. Prior to screening the present of organisation we will have an excellent esteemed prominence in previous periods also.

ORIGIN OF TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL

The managing director Mr: Saidalavi started TIP TOP FURNITURE.PVT.LTD in the year 1979. It is the positioned in the Kottakkal in Malappuram district in Kerala. At present it is the prevalent manufacturing industry in wood furniture on after it’s celebrated of, silver jubilee. They have very good demand for their products, in the spite of huge price tags also. TIP TOP equipment is the most leading furniture giant which believes in trustworthiness, and hard work.

Today the company has fully fledged up to spot of headship in the sector of furniture business, in a diminutive period. It uses an amalgamation of improved condition of art technology, and cutting edge technology, to fabricate, exquisite wood furniture without compromise its quality. This resolute committed to superiority combined with the proficiency of 100, extremely qualified, skilled and dedicated professional has helped TIP TOP carve niche for it self in the furniture business.

TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL is private limited company, incorporated under the companies’ act 1956. The main object of company is to carry on the business of export, manufacturing, assembling, and dealing of wood furniture. TIP TOP FURNITURE, having a show room at Kottakkal which is largest wooden shoe room in India it since 1979.

COMPANY REVIEW

• NAME OF THE FIRM : TIP TOP FURNITURE.PVT.LTD

• CAPTION : CRAFTED FOR GENERATIONS

• HEAD OF THE FIRM : CHAGUVETTY, KOTTAKKAL

• BRANCHES :TRIVANDRUM

: COCHIN

: CALICUT

: ERANAMKULAM

: KUNNAMKULAM

: KANNUR

: KOTTAYAM

: PERINTHALMANNA

• INDUSTRIAL CATOGERY: WOODEN FURNITURE

• STATUS : LARGE SCALE

• COMMENCEMENT : 1979

• MANAGING BODY : MANAGING DIRECTOR

: BOARD OF DIRECTORS

• EMPOLYEMENT : ABOUT 500 WORKERS

• MAIN MATERILAS : ROSE WOOD, TEAK WOOD,
  MAHAGANI

• WORKING TIME : 9AM TO 5.30 PM

PRODUCT PROFILE OF TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL

TIP TOP FURNITURE.PVT.LTD has spectacular range of products that transform the house in to luxuries home. Our skilled and dedicated work forces have produced some of the best designs in the furniture segment. And thus have provided us with big reputation, in India and abroad.

TIP TOP FURNITURE is one of a never ending tread mill of progress by incorporating the latest trends in the market, constantly probing its design strategy and fine turning its craft. TIP TOP FURNITURE.PVT.LTD remains committed to improving its range so that you have the latest for your home. TIP TOP FURNITURE is associated with, classic and value added design furniture created, out of superb ethnic, craftsmanship spectacular best which is acclaimed both in the domestic and international market, particularly in the Gulf market. They make their products of the best Indian teak wood and rose wood that last for generation all their products are available in different model. The especially about their furniture design is it’s of traditional and modern furniture exclusively made by hand.

MAJOR PRODUCTS

TIP TOP FURNITURE.PVT.LTD is more concentrate on choosing the name of the product. They use modern and ancient names based upon the products. There have a lot of products that have difficult to state here so some examples are given below

The main products as follows:-

1. SOFA: TIP TOP FURNITURE provides to you a distinctive, Elizabethan feel. Pearls of opulence that make you feel snug and comforted. Sofa is a series of drawing room furniture made of rose wood. They have a collection of more than 10 designs to suit the customer’s function value. The fabrics are used in different sofa’s are from USA and UAE. The price ranges for sofa’s started from 12000.

Best models in market: paramount, chakra, and diamond

2. DIVAN COAT: Divan coats are beautifully shaped and expansive. It is an extravaganza of sumptuousness. It is customised series of products provide from comfort and relaxation which is their most sought after product in Gulf countries. Price range start from 10000.

Best models in market: Victoria, and classic

3. TEA POY: teapot is available in different models in wide variety range of designs. Its price range starts from 1500.

Best models in market: catchy, offbeat, and apt

4. DINIG TABLES: Presenting a statuesque table with smooth finish to add charisma to every dining experience. The wide range of designs of dining tables made of rose wood and teak wood that maintain an optimum balance between style and comfort to use. The price range starts from 10000.

Best models in market: celebration, extreme, and delight.

5. DRESSING TABLES: A dressing table that showcases your best
   features so that you can dress to impress. The price range starts from
   15000

Best models in market: Venus, smart, and elegant.

ORGANISATION STRUCTURE

RESEARCH METHODOLOGY

In this project I conduct a detailed research on the topic of employee satisfaction. This is a type of project for analysing the employee satisfaction in this organisation

Sources of study

Primary data

• Questionnaire.
• Personal interview.
• Indirect oral interview.

Secondary data

• Various books of organisation.
• Official web site of organisation.
• Various broachers

For this project data collection is done on the basis of questionnaire, personal interview, and indirect oral investigation.

In this organisation have more than 500 employees; from this employee I selected 100 employees for this study. Which used for selecting employee is in random sampling method. Through this method selected according to their age, gender, occupational level and workers convenience.

Tools for analysis

1. Tabular representation
2. graphs and diagrams
3. process charts

CHAPTER 3

REVIEW OF LITERATURE

IMPORTANT OF EMPLOYEES IN AN ORGANISATION

Employees are the main asset of organisation. They were striving for the goals of organisation. So employees are also the factors of
production, there will consider the satisfaction of employees in organisation. It will affect the objective of organisation. The employees were work in better mind or be satisfied it, will help to the organisation very much. But the employees were in dissatisfied; it will also affect organisational growth. It will create absenteeism; turn over, lesser production... etc. so every management will try to keep employee satisfaction level in better manner.

Of all factors of production man is by far most importance. The important of human factor in any type of co operative endeavour cannot be emphasizes the over whelming importance of this factor is due to unique following characteristics.

1. This is the only resource, which is able to produce an output greater than input.
2. This resource is animate; active; living. It has feelings; think; loving; affection.
3. Human resource is most complex and unpredictable behaviour. So it’s very hard to handling.
4. Each one has different his own background.

For the success of organisation the corporation of employees
is important one. So it is necessary to ensure the job satisfaction
in every organisation by management. The corporation of employees will lead such organisation in to prosperity.

The term job satisfaction refers to an employee’s general attitude towards his job. It is based on many factors that may be internal or external. Job satisfaction is necessity to retain the employees in an organisation

Job satisfaction is defined as,

“Pleasurable or positive emotional state resulting, from

The appraisal of one’s job or job experiences”

- E.A.LOCKE -

“Individual reaction to the job experience”

- BERRY -

THEORIES OF EMPLOYEE SATISFACTION

1. EQUITY THEORY:

According to equity theory, a discrepancy between what is expected in dealing with the people and what actually happened
when dealt with the people are typically reason for a person feel
injustice had occurred.

According to Adams equity theory an individual’s level of job satisfaction is influenced by how fairly he believes he is being treated in comparison to others in the work environment.

2. NEED FULLFILMENT THEORY:

Abraham Maslow’s hierarchical model of
human can be used to identify the factors affecting job satisfaction. The model state that individuals experienced a hierarchy of needs such as,
psychological needs, safety needs, social needs, self esteem needs,
and self actualisation needs.

Maslow’s model can be used by individuals to develop a sense of job satisfaction in their jobs, if they utilize a bottom-top perspective on job satisfaction.

3. DISCREPANCY THEORY:

According to Lawyer, discrepancy theory is the result of the difference between an actual outcome of a person received and, the expected to receive.

If actual outcome is higher than the expected income, then the result is job satisfaction. And if the actual outcome is lower than the expected income then the result is dissatisfaction.

4. TWO FATOR THEORY:

Hertzberg is developed the two factor theory on the basis of motivation factors and hygiene factors. He states that the satisfaction is affected by the motivational factors and dissatisfaction is affected by the hygiene factors.

Here Hertzberg’s “two factor” theory emphasize that there are factors in the work place, that created satisfaction (motivators), and those which lead to dissatisfaction if they are not present
(hygiene factors).

Motivate factors: achievement, recognition, responsibility, and advancement.

Hygiene factors: monetary reward, supervision, policy and administration, working condition, and security.

In summary the theories respectively tells that as

• Job satisfaction is a function of is positively related to the degree to which the various motivators and satisfier’s in the present job situation.

• Job satisfaction is related to personal need and wants that satisfied in work situation to employees.

• Job satisfaction is related to the characteristics of job.

DETERMINENTS OF EMPLOYEE SATISFACTION

The following are the main determinants of job satisfaction that is classified into four.

1. INDIVIDUAL FACTORS

• Age

• Educational level

• Role perception

• Sex

2. ORGANISATONAL FACTORS

• Occupational level
• Job content
• Considerate leadership
• Pay and promotional opportunities
• Interaction with work group

3. SITUATIONAL FACTORS

• Working condition
• Super vision
• Equitable reward
• Union management relation
• Grievance handling procedure
• Advancement opportunities

4. OTHER FACTORS

• Security
• Company prestige
• Working condition
• Job status
• Work group

EFFECT OF EMPOLYEE SATISAFACTION

1. PRODUCTIVITY:

The productivity of the satisfied employee will be higher than that of the productivity of unsatisfied employees. If productivity is low in firm it will affect the success of organisation so employee satisfaction is a part of organisational success.

2. EMPLOYEE TURN OVER:

There may be a chance to turn over the employee who had not satisfied, in which organisation.

3. ABSENTEEISM:

There may be a chance for more absenteeism in which employees are not satisfied in that organisation.

4. MENTAL HEALTH :

In general more satisfied workers are psychologically healthier than unhappy or dissatisfied employees; also people with a sense of accomplishment in their work will usually here a happier home life than those unsatisfied at work.

5. ORGANISATIONAL CITIZENSHIP BEHAVIOUR:

Recent theories and research suggest that although job satisfaction is not closely related to formal performance measures. It is more strongly, related to informal citizen aspects of organisational membership.

EFFECT OF WELFARE MEASUARES ON JOB SATISFACTION

The welfare measures influence the sentiments of
workers and contribute to the maintenance of industrial place.
Labour welfare is thus one of the major determinants of
industrial relations. Apart from improved, morally and loyally,
welfare measures are significant to reduce absenteeism and
labour turn over In future. One of the trust areas in the personal
in future would be the creation of the type of organisational
environment, which will help to make the employees more satisfying.

Efficiency of work force is directly or indirectly with the condition and environments under which they are required to work. Even the most sincere employees, cannot contribute his productivity, if he is uncomfortable on the contrary, his productivity is bound to increase when he is comfortable at the working condition, and he is conscious of welfare amenities.

If the employee is forced to work, in the inadequate lighting conditions or polluted air, conditions his out put potentially will decline. Over heating of the environment are worsen than under heating. Although both are expensive in terms, of decline in the out put, since respiratory ailments would be caused by both the conditions.

Distraction and fatigue, which can be the causes of output decline, are also characterises of industrial development. In a marshal conditions of work life of the work force will affect the productivity. Adequate floor space, lighting, cleanliness, controlling humidity,
heat ventilation, drinking facility, rest room facility, noise, toilet facilities, meal, break time facility, medical aid facilities……. Etc. contributed
to the welfare positions of the workers substantially, affect the productivity.

So slowly the planning commission also realises the importance of labour welfare, when it is observed in order to get the best of a worker in the matter of production. Working condition is required to be improved to large extent. The worker should at least have the means and facilities to keep himself in a state of health and efficiency thus the satisfaction of the employees can be improved.

After the independence the govt: of India had passed
several acts such as the factories act, the employees state
insurance act, the minimum wage act, the payment wages act, and the industrial dispute act, to ensured fare deal to employees in a
various aspects of their jobs.

MEASUREMENT OF JOB SATISFACTION

Employers generally measures job satisfaction based on the surveys. Satisfaction surveys provide feedback to the employer and management. This could be beneficial to the success of the organisation. There are two primary ways to measures job satisfaction one method is to simply measure the overall, global job satisfaction. The other method is measuring job satisfaction involves facet scales.

POPULAR JOB SATISFACTION SCALES

1. JOB DISCRIPTION INDEX (JDI)

By Pat Smith and colleagues in 1969

Aspects of measure: Present pay, present job, opportunities for promotion, supervision, and co-workers

2. JOB IN GENERAL (JIG)

By Pat Smith and colleagues in 1989

Aspects: Overall and global satisfaction of job.

3. MINNESOTA QUESTIONNAIRE (MQ)

On the basis of 20 dimensions is analysed on MSQ.

4. FACES SCALE (FC)

By Kunin

Faces scale is On the basis of six facial expressions to the questions.

5. DISCREPANCY MEASURES

By William Ronan and Edmond Marks

Job satisfaction is Different between the expected and actual job amenities.

CHAPTER 4

DATA ANALYSIS

AND INTERPRETATION

OPINION ABOUT WORKING CONDITION

(Sample size: 100)

1. OPINION ABOUT WORKING CODITION

TABLE.1

Opinion	Number of respondents	percentage
Very good	53	53%
Good	27	27%
Average	20	20%
Bad	0	0
TOTAL	100	100%

DIAGRAM .1

INTERPRETATION

Among 100 respondents, 53% of them were, opined the working condition is very good, 27% of respondents were opined as good, and 20% of respondents were opined as average working condition. So the organisation more concentrates increase satisfaction of every employee. But organisation working condition is better.

2. OPINION ABOUT WORKING AREA FACILITIES

TABLE.2

Opinion	Number of respondents	percentage
High extent	43	43%
Some extent	11	11%
Little extent	26	26%
No extent	20	20%
TOTAL	100	100%

DIAGRAM.2

INTERPRETATION

Among 100 respondents, 43 % of them are highly satisfied in working area facilities, 11% of respondents are in some extent satisfied, 26% of respondents are little extent satisfied, and 20% of respondents are not satisfied. This indicates that, working area facilities are available to only a part of employees, so it creates dissatisfaction in the mind of employees.

3. OPINION ABOUT SUPERIOR’S INFLUENCE

TABLE.3

Opinion	Number of respondents	percentage
High extent	36	36%
Some extent	43	43%
Little extent	21	21%
No extent	00	0%
TOTAL	100	100%

DIAGRAM.3

INTERPRETATION

From 100 respondents 36% of them were opined that superior’s are highly influenced in their work. But 43% of people are felt some extent of influence and 21% of respondents in little extent influenced superior in their work. It indicated those major portions of respondents are not clearly supervised. Try to reduce the number of employees those not clearly supervised; it may reduce quality.

4. OPINION ABOUT WORK ALLOTEMENT

TABLE.4

Opinion	Number of respondents	percentage
Satisfied	59	59%
Dissatisfied	41	41%
No answer	0	0%
TOTAL	100	100%

DIAGRAM.4

INTERPRETATION

From 100 respondents 60% of them were, satisfied in work allotments. And 40% of respondents are not satisfied in work allotments. This state that a part of employees are working with dissatisfaction, it will reduce the production of company.

5. OPINION ABOUT LE ISURE TIME

TABLE.5

Opinion	Number of respondents	percentage
Satisfied	82	82%
dissatisfied	16	16%
no answer	2	2%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

Among 100 respondents 82% of them are satisfied in allotment leisure time and 16% of respondents are dissatisfied. It shows that allotment of leisure time is very good; it will affect the organisation in positively.

OPINION ABOUT PAY AND PROMOTION SYSTEM

(Sample size: 100)

6).OPINION ABOUT COMPENSATION SYSTEM

TABLE.6

Opinion	Number of respondents	percentage
Very good	31	31%
Good	20	20%
Average	43	43%
Bad	6	6%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

Among 100 respondents 43% of them are normally satisfied to compensation system, 31% of respondents are opined that compensation system is good and 20% of respondents are opined that it’s good. That reflects that the half part of employees is not satisfied and half is satisfied. This indicates that compensation system is weak

7).OPINION ABOUT INCENTIVE POLICY

TABLE.7

Opinion	Number of respondents	percentage
Satisfied	7	7%
dissatisfied	81	81%
no answer	0	0%
Justified	12	12%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

81 % of total respondents are dissatisfied in incentive policy of organisation, 7 % respondents are satisfied in incentive policy and 12% of strength is not answered to this question. This indicates that there have lacks of motivation to employees; this will create dissatisfaction to their work. And it also creates problems like labour turn over and absenteeism in organisation.

8).BONUS TO EMPLOYEES

TABLE.8

Opinion	Number of respondents	percentage
Available	66	66%
Not available	34	34%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

There is 66% of respondents are getting the bonus incentive in special vocations, and 34% of respondents are not available this bonus. Partial distribution of incentives will create to problems between the employees. So try to reduce it variance.

9). SALARY EXTENT TO VARIOUS WORKERS

TABLE.9

Opinion	Number of respondents	percentage
1 YEAR	0	0%
2 YEAR	80	80%
3 YEAR	20	20%
4 YEAR	0	0%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

Most of the (80%) respondents are increased their salary in two yearly, and 20% of respondents extent their salary in three yearly. The salary extent of the employees is based on the nature of work. It’s a good decision taken by the administrative department.

10).BASIS OF SALARY

TABLE.10

Opinion	Number of respondents	percentage
Basic pay	23	23%
Piece rate	34	34%
Time rate	43	43%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

Among 100 respondents 23% of them are getting their compensation on the basic pay on every month. 34% of respondents are getting their wage according to piece rate and 43% of respondents are getting their wage according to their existence in work place. These show that organisation determines the compensation system in much planned manner according to each work; it will help to increase the efficiency of employees.

11).BASIS OF PROMOTION

TABLE.11

Opinion	Number of respondents	percentage
Seniority	0	0%
Efficiency	100	100%
Other	0	0%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

The basis of promotion is purely the efficiency of employees; this indicates the organisations efficiency also. This is very much help to the success of organisation.

OPINION ABOUT SAFETY AND SECURITY

(Sample size: 100)

12).LEVEL OF ACCIDENTS

TABLE.12

Opinion	Number of respondents	percentage
High	4	4%
Normal	39	39%
Low	57	57%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

From 100 respondents 57% of them are opined that the level of accident is very low in the organisation, 39% were opined that accident level is normal and 4% were opined that accident is high in the organisation. This reveals that organisation provide better safety and security to their employees.

13).OPINION ABOUT SAFETY MEASURES

TABLE.13

Opinion	Number of respondents	percentage
Highly satisfied	32	32%
Satisfied	49	49%
Little satisfied	19	19%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

From 100 respondents 32% of them are highly satisfied in safety measures taken by organisation, 49% were satisfied in safety condition and 19% of respondents are dissatisfied in this situation. It indicates that organisations safety measures are good, but need some more developments to be needed.

14).INSURANCE POLICY

TABLE.14

Opinion	Number of respondents	percentage
Holders	85	85%
In future	10	10%
Not taken	5	5%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

There are most of the them are taken insurance policy for security in their work situations(85%) and from rest people 10% were ready to apply to insurance policy. It’s proud full matter about this organisation. The safest working condition will create better satisfaction to employees.

15).OPINION ABOUT SAFETY OFFICER

TABLE.15

Opinion	Number of respondents	percentage
Good performance	50	50%
Average	40	40%
Bad performance	10	10%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

In 100 respondents half of them were opined that safety officer is good performance in organisation, 40% were opined that safety officer doing an average performance, and 10% were opined that safety officer doing a bad performance. Try to improve the performance of safety officer for the other half of employees are also.

OPINION ABOUT TRAINING AND OTHER FACILITIES

(Sample size: 100)

16).OPINION ABOUT TRAINING FACILITIES

TABLE.16

Opinion	Number of respondents	percentage
Highly satisfied	76	76%
Little Satisfied	24	24%
No answer	0	0%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

The organisation provides better training facilities were provided to their employees, it will help to work practice to employees. 75% of respondents are satisfied and 25% were not satisfied in the training facilities.

17). TRAINING METHODS TO EMPLOYEES

TABLE.17

Opinion	Number of respondents	percentage
Coaching	63	63%
Special training	13	13%
Other	24	24%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

63% of respondents are trained by coaching method, 24 % of respondents are trained by other methods and 13% of respondents are trained by special methods. Training methods are selected by according to the nature of work.

18). OPINION ABOUT TRAINING QUALITY

TABLE.18

Opinion	Number of respondents	percentage
Outstanding	15	15%
Good	46	46%
Average	22	22%
Fair	17	17%
Bad	0	0%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

46% of respondents are stated that organisation training facilities are giving well experience to them and training is help to good performance in their work, 15% of respondents stated that training quality is good, 22% of respondents opined that organisations training quality is helped them in medium level, and 17% of respondents stated that organisations training quality is fair. It indicates that organisation training quality is not satisfied to all of employees.

19). OPINION ABOUT CAREER DEVELOPMENT PROGRAMS

TABLE.19

Opinion	Number of respondents	percentage
Good	3	3%
Average	55	55%
Bad	28	28%
Poor	14	14%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

Almost 55% of respondents are stated that the career development options are average, 28% of respondents as bad and 14% were opined that career development options is poor in their organisation. It study reflects the organisations career development programs are bad or little bit satisfied to employees. Organisation were ready to provide better development programs to their employees, it will create better attitude from employees.

20). OPINION ABOUT DISCIPLINARY ACTIONS

TABLE.20

Opinion	Number of respondents	percentage
Very Good	48	48%
Good	40	40%
Average	12	12%
Poor	0	0%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

From 100 respondents about half of them were opined that organisations decision in the case of disciplinary actions are very good, 40% of them opined disciplinary actions are good and 12% of respondents are opined that disciplinary actions are average. It clearly state that organisations human resource department is very good, or noticeable.

21). OPINION EMPLOYEE RELATIONS

TABLE.21

Opinion	Number of respondents	percentage
Very Good	68	68%
Good	32	32%
Average	0	0%
Bad	0	0%
TOTAL	100	100%

DIAGRAM

INTERPRETATION

The 68% of respondents are sated that the relationship between them is very good and 32% were opined that relationship is good. It understand that this organisation have better employee strength and co-operation. It is very good for future development of this organisation and organisation have better quality production by these employees.

22). EXTRA FACILITIES

TABLE.22

Opinion	Available to
Canteen	100
Doctor	0
Lift	100
Telephone	100
Rest room	100
Prayer hall	50

INTERPRETATION

This organisation provide some extra facilities to their employees in working office like canteen, lift, telephone, rest room, and prayer hall to needed peoples. It indicates that organisation trying satisfying the needs of employees.

CHAPTER 5

FINDINGS AND CONCLUSION

FINDINGS

1. The operational circumstance in this organisation is satisfactory.
2. The supervision to employees is satisfactory.
3. The allotment of work is partially satisfied to employees.
4. Allotment of leisure time is good.
5. Organisations compensation system is little satisfied to employees.
6. The incentive policy of organisation is dissatisfied with majority of
   respondents.
7. The salary of employees is determined according to basic pay, time
   rate and piece rate.
8. The level of accidents in organisation is too low.
9. The organisation provides an excellent security ambience to their
   employees.
10. The majority of the employees in this firm is insured, it’s good to an
    organisation.
11. Most of employees are satisfied in training amenities.
12. Career expansion programs are dissatisfied to employees.
13. The harmonization between the employees is very good.
14. Organisation provides superfluous facilities like lift, canteen,
    telephone…

SUGGESTIONS

1. Supervision is low, so try to improve supervision to employees.
2. Organisation tries to make available all facilities equally to all employees.
3. Try to give better working area facilities to all employees it will
   improve the quality of production.
4. The incentive policy is weak, so develop better inventive plan.
5. To allow bonus to low salaried persons in festival seasons.
6. To give more emphasize on safety.
7. Give better developmental programs.

CONCLUSION

The research is on the study of employee satisfaction with special reference to TIP TOP FURNITURE.PVT.LTD.KOTTAKKAL. Research was under taken for assessing the employee satisfaction in this organisation. Most of the employees are satisfied in their work except in some aspects.

Through this project I conduct a clear cut research on employees on the basis of satisfactory factors and hygiene factors. Employees are essence of every organisation; they are the asset of organisation, so the employee satisfaction also very important accords to an organisation. The employee satisfaction is directly or indirectly affects the success or failure of an organisation. So the management should care the needs and wants of employees.

On the basis of study we can conclude that employees are satisfied in working condition, training, and security... and dissatisfied in incentive system, supervision and career development programs, so dissatisfied factors should consider for the future satisfaction.

BIBLIOGRAPHY

• Personal management and industrial relations – PC.TRIPATHI

• Human resource management – GARY DESSLER

– SASHI. K. GUPTA

– ROSY JOSHI

• Organisation behaviour – K.VENUGOPALAN

– ABDUL ASSIS

• www.tiptopfurnishing.com

• www.google.com

APPENDIX

Questionnaire

Name:

On the basis of working condition

1. What is the opinion about present working condition?
   
   very good Good average bad
   
2. Are you satisfied in working area facilities?
   high extent some extent little extent no extent
   
3. What is the supervisor’s influence in work?
   
   high extent some extent little extent no extent
   
4. Did you are satisfied in work allotment?
   
   yes No I can’t say
   
5. Would you are agreed with allotment of leisure time?

Yes No I can’t say

On the basis of pay and promotion

6. What is the opinion about current compensation system?
   
   very good Good average bad
   
7. Would you recommend the present incentive policy?
   
   yes No justified I can’t say
   
8. Did you grant any bonus in special periods? yes No
   
   
9. What is the period of salary extent?
   
   1year 2year 3year 4year 5year
   
10. What is the basis of salary?

Basic pay piece rate time rate

11. What is the basis of promotion system?

Seniority efficiency other

On the basis of security and safety

12. What is the rate of accident the organisation?
    
    high normal low
    
13. Would you satisfy the company’s safety measures?
    
    highly satisfied satisfied little satisfied
    
14. Would you take any insurance policies?
    
    yes No in future
    
15. What is the performance of safety officer?
    
    good average bad

On the basis of training and other facillities

16. Are you satisfied in training facilities?
    
    yes no I can’t say

17. Which of following method is obtained for training?
    
    coaching special method other method
    
18. Did you find quality of training?
    
    poor fair average good out standing
    
19. How can you justify with career development programs?

Good average bad poor

20. What is your opinion about disciplinary actions?

Very good Good normal bad

21. What is your relation with colleagues?

Very good Good average bad

22. Select extra amenities available in organisation?

Canteen prayer hall

Doctor telephone

Lift rest room